In the years that have passed since businesses started adding live chat features to their websites, the options have drastically improved.
And while that means you can now provide a much better experience to your visitors, it also means that customers demand even faster responses and mobile-friendly options.
The platform also integrates with Sales Force, Hub Spot, Groove, Help Scout, Mail Chimp, Word Press, and Google Analytics.
So regardless of the other tools you’re already using, adding Olark is a seamless process.
Of course, each tool has its pros and cons, both for operators and customers, and there’s no “best” option that will work for every site.
That’s why in this post, we’ll take a closer look at 15 of the most popular live chat solutions, so you can decide which one’s best for you.
But if you’ve looked into adding this feature to your site, you’re aware that can be difficult to know which of the dozens of live chat products out there is right for your business.
The company offers messaging products, marketing, and customer service all in one platform.
They’re also one of the only companies in the industry using , making it arguably the most innovative on this list.
The Pros One of the biggest advantages of Olark is the fact that all of the live chat transcripts on the platform are searchable.
This makes it easy to pull qualitative data and customer insight you can use to improve your marketing strategy.Then, since each site naturally has their own live chat program installed, I used them to engage with the companies and look for clarification on their tools’ features.